NOTE

Device Information

This information may be requested by Support. Please ensure you provide all the information displayed in this section, even if an item is not explicitly requested.

Network Information

If your network does not have IPv6 enabled, the IPv6 address may say 'Not Available'. This is to be expected, and is not an issue.

Service Status

This verifies that the back end servers are reachable by this device. If this is not 'OK' for more than a few seconds, please contact support, as there may be an issue with your internet connection. Note that faxes will be held locally (and remotely) until the network connection issues are resolved.

Management Status

This monitors the internal management infrastructure. If this is 'Down' there may be a problem with your internet connection. Faxes may not be able to be transmitted or recieved in this state.

Outbound Faxes Queued

This is the number of faxes that are queued up to be delivered to the fax service. Depending on load, network speed, and number of pages, it may take several minutes to deliver a fax.